Last updated: December 2025

Brand Brew Social (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store and share your personal information when you visit, interact or purchase from brandbrewsocial.com, any subpages, as well as associated social-media channels or communicate with us.

Definitions

In this Privacy Policy:

“Site” refers to brandbrewsocial.com and any sub-pages, as well as associated social-media channels, including but not limited to, instagram.com/brandbrewsocial and linkedin.com/company/brandbrewsocial.

“Personal Information” refers to any data that can identify you as an individual – whether provided directly by you or collected automatically through your device or interactions with our Site or blogs.

“Order Information” refers to the details collected when you make or attempt to make a purchase through the Site. This information may include your name, billing address, shipping address, payment details (such as credit card information), email address, and phone number.

“Service” or “Services” means the social-media management, marketing, consulting, content-creation, platform management, user-generated-content (UGC) and related digital-marketing services offered by Brand Brew Social.

“Digital Products” refers to purchased digital products, including but not limited to, downloadable resources such as templates, guides, checklists, or other electronic files sold or distributed through the Site or social-media platforms.

“Content” refers to any information or data that you upload, submit, post, create, transmit, store or display on the Site or their social media channels.

What Information We Collect

We collect both personal and non-personal information for the primary purpose of providing our services to you, to operate our website effectively, improve our services, marketing and to improve your experience. This includes information you provide directly and information collected automatically when you visit the Site or through our social media channels. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

1. Information You Provide

We collect personal information that you voluntarily share with us through our enquiry forms or other interactions such as direct meetings, using our services, interacting with our social media channels, contacting our support team and posting to our blogs. This information includes but is not limited to First and last name, Email address, Company name, Social media links or website address and/or any information you include in your message or correspondence. This information helps us respond to your enquiries, provide services and share relevant updates or resources.

2. Information Collected Automatically

When you visit or interact with the Site, we automatically collect certain information about your device and browsing activity. This data helps us understand how visitors use our website and to improve performance, content and marketing.

The information collected may include:

• Your web browser, IP address, device type and operating system
• Your time zone and approximate location
• Pages you view, links you click, scrolling activity, and time spent on pages
• Referring websites, search terms or social platforms that brought you to our Site
• Timestamps of your visits and interactions

3. How We Collect Automatic Data

We collect this information using the following standard technologies:

• Cookies:Small data files placed on your device that help us recognise repeat visitors, analyse traffic, and enhance your browsing experience. We use cookies to personalise content, analyse performance, and assist in targeted advertising. By continuing to use this site, you consent to our use of cookies. You can disable cookies in your browser settings, though some parts of the site may not function properly. Learn more at org.
• Log files:Track actions occurring on the Site and record data such as your IP address, browser type, Internet service provider, referring and exit pages, and date/time stamps.
• Web beacons, tags and pixels:Electronic files used to measure engagement and record information about how you browse the Site.

How We Use Your Information

We use the information we collect for the primary purpose of providing our services to you, operating our website effectively and improving your overall experience. Specifically, we may use your information to:

• Respond to your enquiries and provide customer support
• Share information about our services, resources, and digital products
• Send marketing and promotional content, service updates, and downloadable assets
• Improve our website performance, content relevance and marketing effectiveness
• Fulfil any orders or purchases made through the Site or our social media channels (including processing payment information, arranging delivery, and issuing invoices or confirmations)
• Communicate with you regarding your enquiry, order, or related services
• Detect and prevent potential fraud or security risks
• Comply with our legal and regulatory obligations

You may opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or contacting us directly at brandbrewsocial@gmail.com.

We also use Device Information (such as your IP address and browser type) to help detect fraudulent activity and to generate analytics that improve and optimise the performance of our Site and marketing campaigns.

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This may include showing relevant ads on platforms such as Meta (Facebook and Instagram), Google, LinkedIn, or other digital networks.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising here:

• Facebook:https://www.facebook.com/settings/?tab=ads
• Google:https://www.google.com/settings/ads/anonymous
• Bing:https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services through the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info

How We Share Your Information

We do not sell your personal information. We only share it when necessary to operate our business, provide our services or comply with legal requirements.

We will only disclose your personal information to entities outside of Brand Brew Social if it is necessary and appropriate to fulfil the purpose for which it was collected, such as delivering services or digital resources. We will not otherwise disclose your personal information to third parties without your express consent, except where required by law. Where possible and appropriate, we will notify you if we are legally required to disclose your information.

We may share your personal information with trusted third parties that help us run our website, marketing activities and client operations, including but not limited to:

• Google:for analytics (Google Analytics), email services (Gmail), and advertising (Google Ads). Learn more about Google’s privacy practices here: https://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics tracking here: https://tools.google.com/dlpage/gaoptout.
• Meta Platforms:including Facebook and Instagram, for advertising, remarketing and content delivery.
• LinkedIn:via the LinkedIn Insight Tag, to help measure ad performance and audience insights.
• CRM and automation tools (if implemented):such as Monday.com, HoneyBook, ConvertKit, Flodesk, Mailchimp or Zapier etc. to manage leads, automate workflows and deliver communications.
• Hosting and website service providers:including but not limited to, WordPress and associated integrations such as Akismet Anti-Spam, Jetpack, Crowdsignal forms/ ratings, Social feed gallery. Gravatar enhanced etc. that power the website’s functionality. These services collect information only to provide their intended functionality (e.g., analytics, spam protection, polls, or design tools). Brand Brew Social does not control how these third parties handle data once transmitted. You can review their respective privacy policies on their official websites for more information.
• Contractors or service providers:who may be granted limited access to your data for specific business tasks, under confidentiality and data protection obligations.
• Legal requirements and compliance:We may also share your personal information to comply with applicable laws and regulations; respond to a subpoena, search warrant, or lawful request for information; or protect our legal rights and defend against claims.

How We Store and Protect Your Data

We are committed to protecting the security and confidentiality of your personal information. We take all reasonable precautions to prevent unauthorised access, modification or disclosure.

We maintain security measures including SSL encryption, spam protection (reCAPTCHA), and password-protected systems to safeguard data stored within our platforms. While we take appropriate and commercially reasonable steps to protect your information, no online transmission or storage system can be guaranteed to be completely secure. Transmission of personal information over the internet is at your own risk, and you should only provide such information within a secure environment. Some data may be stored or processed by third-party tools hosted outside Australia (e.g., Google, Meta, LinkedIn). By using this site, you consent to such transfers as necessary for business operations. Please notify us immediately at brandbrewsocial@gmail.com if you become aware of any unauthorised access or misuse of your account credentials.

Data Retention

We retain your data indefinitely or until it is no longer required for the purpose it was collected, or until you request deletion.

Your Rights

You have the right to access the personal information we hold about you and to request that it be corrected, updated or deleted, subject to certain exceptions under applicable privacy laws. If you would like to exercise any of these rights, please contact us in writing at brandbrewsocial@gmail.com.

To protect your privacy, we may require verification of your identity before releasing or updating any personal information. We do not charge a fee for access requests, although an administrative fee may apply if you request a copy of your information.

You may request to:

• Access or correct your personal information
• Delete your data from our systems
• Unsubscribe from marketing communications

If you are located in the European Economic Area (EEA), the United Kingdom or other regions with similar data protection laws, you also have the right to object to or restrict certain types of processing, such as direct marketing. Please note that your information may be transferred and stored outside of your jurisdiction for operational purposes.

We will respond to all privacy-related requests within a reasonable timeframe in accordance with applicable privacy laws.

Updates to This Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

The latest version will always be available on our website with the updated date listed at the top. Your continued use of the Service will be deemed acceptance of any amended Policy.

Complaints, Enquiries or Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail brandbrewsocial@gmail.com.